How to Access Live Chat Support for wordpress & woocommerce
by Admin
Posted on 14-03-2023 12:14 PM
You can see what users are typing even before they send the message. This would help you to prepare better for your responses. This is another live chat plugin that offers a large number of features to help you track customers efficiently. It gives a more detailed visitor tracking feature compared to the other options we have discussed in this article.
You will get a lot of details regarding the
live chat support
visitor ranging from their country, last accessed web pages, ip address, etc. This would enable you to approach them in a more effective manner. It also has advanced customization features, as well as an option to keep pre-set responses.
When you are logged into wordpress. Com, click on the blue and white “?” icon in the lower right corner to access all of our help resources. Then, click the contact us button. Type your question in the box under “how can we help?” and press chat with us to begin the chat session. Alternatively, you can contact us here. Chat is available for users who are an administrator on the site. If an editor tries to contact us on chat, they will only see the email us option. Chat is currently available 24 hours a day from monday to friday for customers with our annual premium, business, and ecommerce plans or our legacy pro plan.
Hubspot is known for its crm that helps you organize, track, and nurture leads to convert them to customers. And they have a free plan that you can use for up to 1 million contacts, which is insane. 🙂 this plugin helps you integrate with hubspot and use it to its full potential. That means the ability to create forms & popups, simple email automation, and more. So why did i mention it here? because you can use their free live chat module on your site. You can have 3 types of live chat: support live chat: to help your customers. Sales live chat: to help potential customers and guide them to purchase your product.
Under the hood, livechat offers a number of efficiency features, such as targeted messages. These, for instance, could be used to automatically pop up on your checkout page if a shopper is inactive. Livechat’s personalization features are no match for the competition. You can customize colors and messages to match your website. It’s possible to set up different themes for the mobile experience, and you can add team photos for more personalized interactions. But that’s not all. It’s a snip to set up quick replies to answer repetitive questions and create chat tags to streamline communication. To ease your customer support processes, you can handle multiple chat windows across different pages.
The implementation of live chat on your site allows your visitors to get instant help whenever needed in real-time. It’s crucial to make a good impression, and with that, they’re also likely to visit more often. The benefits are numerous as you can see by yourself: being the most preferred communication channel, it provides a higher level of customer satisfaction. With the inclusion of live chat, you can be more aware of your customer’s needs and desires. It reduces the chances of cart abandonment and even bounce rates. Live chat minimizes your customer support cost. It plays an integral role when it comes to driving sales in the upward direction.
Making the Most of Live Chat Support
We’ve listed 15 best live chat plugins for wordpress website owners below. So, settle down and read!
proprofs live chat wordpress plugin is a robust tool that helps businesses to communicate proactively with their visitors. It empowers service reps to resolve customer’s issues faster than ever. With their ‘live chat system’ in place, this wordpress live chat plugin can easily predict your customers’ behavior, for example, what page they are on and what they are going to write. Features:
50+ integrations like crm, help desk, knowledge base platforms to help users create their own support bundle
canned messages to reduce response time
chat greetings to provide proactive support to customers in real-time.